Terms of service

1. CIULALASH

a) “CIULALASH” is the trademark or registered trademark of CIULALASH Limited and/or our affiliates in the U.K. and in other countries.

b) The material on the website is copyright to CIULALASH Limited or our content and technology providers. You are welcome to view, print and download the contents of the website for personal use, but not for any commercial purposes or re-publication without our written consent.

c) Company info:

2. Contacting Us
a) Our contact address is:

CIULALASH Limited, M4 Hazleton Interchange, Lakesmere Road, Waterlooville, PO8 9JU, United Kingdom.

You may also contact us by email at hello@ciulalash

3. Website Information
a) We have tried to ensure that information provided on the website is accurate. However, we make no representation and give no warranty of any kind in respect of the information.

b) We do not accept liability for any loss (direct, indirect or consequential) which may arise from reliance on information contained on the website or in respect of any error or omission, except in relation to death or personal injury caused by our negligence.

4. Description of Products
a) The description and specification of products on the website are only approximate and we reserve the right to make changes that do not materially affect the quality or performance of those products.

b) We may correct any error appearing on the website or withdraw any product from sale without incurring liability. Price and availability are also subject to change without notice.

5. Ordering Products
a) You may order products from the website by submitting a completed order form through the check-out procedure.

b) We will confirm acceptance of your order by e-mail to the email address you have given and the sending of this email (whether or not it is received) makes the contract between us.

c) As soon as an order is placed via our website, we begin the process of picking, packing, and dispatching. This means that once your order has been placed, we cannot cancel, make any changes or additions.

6. The Price and Payment
a) The price of the products will be the price quoted on the website at the time we accept your order. The product price excludes VAT to suit business customers and will add any applicable value-added tax and cost of delivery during checkout.

b) In addition to the price, you will have to pay our delivery charges as quoted on the website at the time we accept your order – unless you qualify for free delivery. The amount of these charges varies according to the method of delivery and the delivery address you specify in your order.

c) Payment is made by credit card or PayPal at the time we accept your order. (the payment methods we accept are listed on the website at the time you place your order). Refunds will generally be made by means of a credit to your original payment method.

d) Although every care is taken in the quality of content on this site, there may occasionally be an error and items or training may be mispriced or hold outdated information. In this event we will either: contact you to ask if you wish to cancel the order/course, or simply cancel the order and notify you, at our own discretion. We are under no obligation to supply goods or training at the incorrect price.

e) For orders using the ‘Pay on Collection’ method of payment, we will hold your order for 7 days to give you time to come in, pay and collect. If you have not collected your order within 7 days, we will cancel the pending order and you will need to re-order should you wish.

f) Payment by BACS (Bank Transfer) – We will only begin to process the order after the payment has been received in our bank account. Delay in making this payment may affect dispatch time.

g) CIULALASH reserve the right to cancel/refund any orders where an internal use coupon has been used or a coupon that does not belong to the customer using said coupon.

7. Delivery of Products
a) We will arrange for delivery of the products you order by the method and to the address which you specify in the check-out procedure. However, the time for delivery will not be essential to the contract between us.

b) If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges.

c) If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 7 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.

d) In the unlikely event that you receive faulty products, please notify us within 14 days of receipt of your order. We will replace, refund or exchange any products that are deemed faulty at no cost to you. If you wish to return any products for fault-related reasons, the products must be sent back to our head office for testing before any replacement, refund or exchange takes place. If the products are deemed faulty, we will also refund the shipping costs to you. If you do not notify us within this time frame, we are under no obligation to replace, refund or exchange the products. It is the responsibility of the customer to check products on receipt.

8. Cancelling Orders
a) You may cancel your order by notifying us in writing at any time up to 14 days after your products have been delivered. The notification should state your order number and give the reason for cancellation.

b) If you cancel your order after we have despatched the products, then you must return the products to us at the address mentioned above. The products should be returned in an unused condition and at your own expense. We recommend the use of a Recorded Delivery Service.

c) You can no longer cancel your order once you have opened the product containers or used the products, even if the products were sent in error. However, your statutory rights concerning the quality of those products will be unaffected.

9. General
a) The products advertised on the website are intended for sale to persons dealing as consumers and also for business resale.

b) The Contracts (Rights of Third Parties) Act 1999 shall not apply to any contract between us so that no contractual rights are conferred on third parties.

c) Any contract between us shall incorporate these terms and conditions and be under English law. If there is any dispute, the English Courts will have exclusive jurisdiction.

10. Discounts/Promotions.

a) Discounts exclude Refectocil, Barbicide, Filecide, Request-a-Sample, Gift Cards, Outlet, and affiliate training kits. Codes cannot be used in conjunction with any other promotional codes. Offers run 00:01-23:59 UK time. If you have any issues placing an order or have any questions regarding the discount sale, please email hello@ciulalash during the promotional period (not after) so we can honour your discount the next working day. Due to the high volume of orders, we cannot make amendments or additions to orders over the promotion. CIULALASH reserves the right to amend or end the deal at any time.⁣⁣⁣⁣⁣⁣⁣⁣⁣⁣⁣⁣⁣⁣

b) Free shipping is for the UK only. Excludes Highlands/Islands and is our standard 2-3 day service.

c) Due to the increase in order quantity, during a promotional event, dispatch may be delayed.

d) You can signup for emails and/or text message updates on our current promotions.

e) By entering your email for the “SPIN TO WIN” campaign, you are also opting in to our marketing mailing list.

11. Customs, taxes, and other fees
a) International orders may be subject to customs, taxes, and other fees. These charges are not the responsibility of CIULALASH. The customer will be liable to pay in full. It is the customers’ responsibility to check the potential charges and organise payment for any Customs, Taxes, and other fees incurred prior to receiving the goods.

12. CIULALASH Professional Products & CIULALASH Beauty Consumer Products
a) When making an order we do not require you to send us your certification before completion. When you make an order, this constitutes that you are confirming to us that you are qualified and that CIULALASH holds no liability for incorrect use due to not being professionally trained for the products in question.

b) CIULALASH patch test guidelines.

OLD GUIDELINES:

1. You must patch test every client 24-48 hours prior to lash appointment by applying a few lashes to each eye.

NEW GUIDELINES:

1. You are not required to patch test lash extension clients.
2. The client must be fully informed of the potential risks involved with lash adhesive reactions. This must be documented and signed by the client and lash artist to confirm that they understand and are happy to go ahead. The client should also be offered the option for a patch test if they have any concerns.
3. You must follow your insurers’ guidelines.

Important: If your insurer says that you must follow the suppliers’ guidelines, revert to point 1. If your insurer requires that a patch test take place, we recommend patch testing every client 24-48 hours prior to lash appointment by applying a few lashes to each eye.

13. Ethical Information

a) Where “cruelty-free” referenced: CIULALASH are against animal testing and follow the CCIC’s Leaping Bunny Program. Neither the ingredients nor the products have been tested on animals during manufacture, on certification date and will not be tested on animals in the future.

b) Where “vegan-friendly” referenced: CIULALASH supply vegan-friendly products where possible and continue to source alternatives. Our definition of “vegan-friendly” is that it’s our products do not contain any animal by-products. A by-product can be an animal ingredient or animal-derived ingredient.

14. Klarna

Please see Klarna website for full up to date information. We are currently waiting on our Klarna agent to provide us with the new terms.

Klarna’s Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.

1. We do not accept returns for items sold in the Imperfect Collection.
2. Items sold in the Imperfect Collection will be clearly labeled.

Items in the Imperfect Collection do not reflect the quality of alternative items on the CIULALASH website or shop.

16. Competitions and Giveaways
Instagram competition winners are chosen at random and will be contacted by the official CIULALASH_UK account only. Travel costs for any prizes awarded by CIULALASH are not included unless otherwise stated.