To begin with, to protect your privacy and enhance your experience, we use cookies and other identifiers that help our systems recognize your browser or device and improve CIULA Services.

Types of Collected Personal Information for Privacy Protection

Your Information.

Specifically, when you use our website and purchase CIULA Goods, we collect the information you share with us. While you can choose not to provide certain details, doing
so may limit your ability to access many CIULA Services.

Automated Details.

We also collect data about how you interact with CIULA Services, including your
engagement with content and cookies. As a result, this helps us improve your overall experience.

Info from Other Sources.

Occasionally, we may receive information about you from external sources, such as updated
delivery and address details from carriers, which we use to update our records
and streamline your future purchases.

For return-related questions, visit our Refund Policy.

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Usage of Personal Information for Privacy and Service Improvement

1. Using Personal Data for Purchase and Delivery

First and foremost, we use your personal information to manage your orders and ensure a smooth delivery process. This includes processing payments, updating you about your order status, and handling product or service-related issues efficiently.

2. Personal Data Use for Personalized Shopping Experiences

In addition, your data allows us to customize your interactions with CIULA. By analyzing your preferences and behavior, we can recommend products and services that are more aligned with your interests.

3. Privacy-Related Information for Legal Compliance

Moreover, in certain circumstances, we may be required to collect and use your personal information to comply with legal obligations. This may include details such as your location, identification, and banking information for verification or regulatory purposes.

4. Using Personal Information for Communication Purposes

We also use your information to stay in touch with you. Whether through email, phone, or chat, we aim to keep you informed about our latest services, promotions, and important updates related to your purchases.

5. Privacy-Friendly Data Use in Advertising

To enhance your shopping experience further, we may use your data for targeted advertising. However, please note that we do not use personally identifiable information for this purpose. For more details, please refer to our Interest-Based Ads notice.

6. Protecting Data Privacy and Preventing Fraud

Lastly, your information helps us maintain a secure environment for all customers. We use it to detect suspicious activities, assess credit risks, and prevent fraud—ensuring safety for you, CIULA, and others.

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Sharing of Data and Privacy Safeguards

At CIULA, we value your privacy. Your personal information is crucial
to our business, and we never sell it. Specifically, we only share data as follows:

Third-Party Services.
We collaborate with service providers and individuals who assist us in
delivering products, analyzing data, processing payments, and offering customer
support. They are granted access only for these specific tasks.

Business Changes.
In the event of a business acquisition or merger, customer data may be
transferred under the terms of this Privacy Policy.

Safety and Compliance.
Additionally, we may share your information to comply with legal requirements, enforce
agreements, or protect the rights and safety of customers, users, and others.

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Data Security and Privacy Measures

To protect your data, we prioritize your privacy and security. Your personal
information is safeguarded during transmission using encryption protocols and
software. We adhere to the Payment Card Industry Data Security Standard (PCI
DSS) for handling credit card data. We maintain robust physical, electronic,
and procedural safeguards. Additionally, our security measures may occasionally
require proof of identity.

For more information on how your privacy is protected online, visit the UK Information Commissioner’s Office (ICO) or explore your rights under the General Data Protection Regulation (GDPR).